Reference

How betyphon Handles Your Personal Data

At betyphon, your personal data belongs to you — we collect only what we need to run your account, process your transactions via UPI, Paytm, and PhonePe, and…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access and correctSecure storage practicesContact us to request changes
betyphon How betyphon Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we hold your data, want to request a copy, or need to flag a concern, our privacy support team is available through the channels below.

Email Privacy Request Send your data access, correction, or deletion request to our privacy team by email. Include your registered account name and the nature of your request so we can handle it promptly and accurately.
Live Chat Support Open the live chat window on betyphon.net to speak with a support agent about your data or account privacy. Agents are available around the clock and can escalate to the privacy team directly.
Help Centre Ticket Log a formal privacy ticket through our Help Centre. This creates a tracked reference number so you can follow the status of your request from submission to resolution.
HOW WE PROTECT YOU

Browse Our Data Handling Practices

Every layer of how we store, process, and protect your information is designed with your account security in mind.

Data We Collect

We collect your name, email address, phone number, and payment method identifiers when you open an account. We also record session logs and device type to detect unusual access patterns and protect your account from unauthorised entry.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting your ability to access the platform.

Account Security

Passwords are stored using one-way hashing. We never have access to your raw password. Account actions such as withdrawals trigger verification steps, including a check against the UPI or Paytm detail registered to your profile.

Data Retention

Active account data is retained while your account is open. After closure, we keep records for the period required by applicable law. Data not covered by a legal retention obligation is deleted within 90 days of your verified deletion request.

Third-Party Sharing

We share data only with parties needed to run your account — payment processors for UPI, Paytm, PhonePe transactions, identity verification providers, and fraud prevention services. We do not sell your personal data to advertisers or data brokers.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or submit a deletion request by contacting our privacy team via email or the Help Centre ticket system. We confirm receipt within two business days.

Open Answers to Your Privacy Questions

The questions below cover the points we hear most often about data rights, storage, and how to reach us. If your question is not listed here, use the live chat or Help Centre ticket to get a direct answer from our privacy team.

We collect your name, email address, mobile number, and payment method details such as your UPI ID or Paytm-linked number. We also log device type and session timestamps to secure your account against unauthorised access.

No. We store only the transaction reference and your registered payment identifier. Full UPI or Paytm credentials are handled directly by the respective payment processor and are never written to our servers.

Email our privacy team from your registered email address or submit a Help Centre ticket. Include your account name and specify that you want a data access request. We aim to fulfil this within five working days.

Yes. Submit a deletion request by email or Help Centre ticket after closing your account. Data covered by a legal retention obligation will be held for the required period; all other personal data is deleted within 90 days of your verified request.

We retain records for the period required by applicable law following account closure. Data not subject to a legal retention requirement is deleted within 90 days once your identity and closure request have been verified by our privacy team.

We share data only with payment processors for UPI, Paytm, and PhonePe transactions, identity verification providers, and fraud prevention services. We do not sell or rent your personal data to advertisers or any unrelated third parties.

Log in and update basic details in your account settings. For changes to identity documents or payment records that you cannot edit directly, contact our privacy team by email or live chat and we will process the correction within five working days.